Terms of Service

Last updated: 26 June 2026

Please read these Terms of Service ("Terms") carefully before using the SnapFacility website or platform operated by Vistaar Enterprise Solutions ("Company", "we", "us", or "our"). By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the service.

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1. Definitions

• "Service" refers to the SnapFacility platform, website, mobile applications, and all related products and services provided by Vistaar Enterprise Solutions.
• "User" refers to any individual or organisation that accesses or uses the Service.
• "Client" refers to a healthcare institution, hospital, clinic, or other organisation that subscribes to the SnapFacility platform under a commercial agreement.
• "Content" means any data, text, files, images, or other materials submitted to or generated through the Service.

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2. Acceptance of Terms

By creating an account, requesting a demo, or otherwise using any part of the Service, you confirm that:

• You are at least 18 years of age.
• You have the authority to enter into this agreement on behalf of your organisation, if applicable.
• You have read, understood, and agree to these Terms and our Privacy Policy and Cookie Policy.

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3. Use of the Service

3.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is designed for use by healthcare facilities and professionals for facility management, asset tracking, maintenance, and compliance purposes.

3.2 Prohibited Use

You agree not to:

• Use the Service in any way that violates applicable Indian or international laws or regulations.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated tools, bots, scrapers, or crawlers to access the Service without our prior written consent.
• Transmit any viruses, malware, or other malicious code through the Service.
• Reproduce, duplicate, copy, sell, or resell any part of the Service without our express written permission.
• Use the Service to store or transmit content that is unlawful, defamatory, harmful, or infringes any third-party rights.

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4. Accounts and Access

When you create an account or are granted access to the platform:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately at info@snapfacility.com of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

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5. Subscription and Payment

Access to the full SnapFacility platform is provided on a subscription basis. Specific pricing, payment terms, billing cycles, and renewal conditions are set out in the commercial agreement or proposal provided to your organisation. In general:

• Subscriptions are billed in advance on a monthly or annual basis as agreed.
• All fees are quoted and payable in Indian Rupees (INR) unless otherwise agreed.
• Subscription fees are non-refundable except as expressly set out in your commercial agreement.
• We reserve the right to change pricing with 30 days' written notice.
• Non-payment may result in suspension of access to the Service.

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6. Intellectual Property

The Service and all content, features, and functionality — including but not limited to software, text, graphics, logos, and design — are owned by Vistaar Enterprise Solutions and are protected by Indian and international copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in the Service other than the limited licence to use it as described herein. You may not use our branding, trademarks, or logos without our prior written consent.

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7. Your Data and Content

You retain all rights to the data and content you upload or generate through the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide the Service to you.

• You are solely responsible for the accuracy, legality, and appropriateness of Your Data.
• You must ensure that Your Data does not infringe any third-party rights or violate any applicable law.
• We will not access Your Data except as required to provide the Service, resolve technical issues, or as required by law.

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8. Confidentiality

Both parties agree to keep confidential any proprietary or non-public information disclosed in connection with the Service. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

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9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted, error-free, or completely secure.
• Any defects or errors will be corrected within a specific timeframe.
• The Service is free of viruses or other harmful components.
• Results obtained from use of the Service will be accurate or reliable.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

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10. Limitation of Liability

To the maximum extent permitted by applicable law, Vistaar Enterprise Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.

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11. Indemnification

You agree to indemnify, defend, and hold harmless Vistaar Enterprise Solutions and its directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

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12. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms. Upon termination:

• Your right to use the Service immediately ceases.
• We may delete your account and associated data after the retention period specified in our Privacy Policy.
• Provisions that by their nature should survive termination shall continue to apply, including Sections 6, 9, 10, and 11.

You may cancel your subscription at any time by contacting us. Cancellation takes effect at the end of the current billing period.

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13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes by email or through a notice on the platform. The updated date at the top of this page reflects when the Terms were last revised. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

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14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

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15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any applicable commercial agreement, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.